At lapisflume, we craft moments of comfort and design that we hope will whisper to your soul. Yet, we understand that sometimes, a connection needs time to bloom. If your arrival hasn’t woven itself perfectly into your story, we are here to help with a seamless and thoughtful returns process.
The Heart of Our Policy: A 30-Day Window
We invite you to live with your purchase, to let it find its place in your home. If it does not bring you the comfort and joy you expected, you have 30 days from the date you receive your item to initiate a return for a full refund of the product price.Once we accept your return request, you will have 14 days to send the item back to our home. Items sent to us without first requesting a return through the portal may not be accepted.
Refunds: Returning the Rhythm
After we receive your returned item and ensure it meets our conditions, we will process your refund. The funds will be gently returned to your original method of payment.
A Note on the Journey’s Costs
As our gesture of care, we cover the cost of original shipping for any returns due to a fault or error on our part. However, for returns based on change of heart, the original shipping fee is non-refundable, and the cost of the return journey back to us will be for your account.
Exchanges: Weaving a New Story
We currently do not process direct exchanges through our website. Should you wish for a different item, we recommend returning the original piece for a refund and placing a new order for the item that calls to you now. We’ve made this process simple, hoping it allows you to find your perfect match with ease.
The Final Threads: Our Policy’s Embrace
For any questions, or if you simply wish to share the reason your piece is returning to us, please whisper to us at [email protected]. We are always here to listen.
Thank you for letting lapisflume be a part of your world.