For lapisflume, brought to you by BONITON LIMITED—where every stitch carries design’s warmth, and every service thread weaves trust into your journey. These Terms of Service are not just rules, but a promise: to honor the care you put into choosing pieces that fit your life, and to walk with you through every step of our shared experience.
1. Acceptance of Our Promise
By visiting https://lapisflume.com/, browsing our collections, or placing an order, you embrace this agreement—between you, and a brand that sees your choice of light luxury as more than a purchase, but a piece of your daily joy. If these terms do not resonate with you, we ask that you hold off on using our site for now.
2. Who You Are, and Our Shared Respect
- You must be at least 16 years old, or have the consent of a guardian if you are younger, to shop with us.
- We trust you to use our site and products legally—no harmful actions (e.g., sharing viruses, using our content without permission) that could dim the experience for others or compromise our design integrity.
3. Orders: From Your Wish to Your Door
- When you click “order,” you send us a request to bring a lapisflumepiece into your world. We confirm this request via email once we’ve checked stock and payment—this is when our contract begins.
- For custom or made-to-order items (crafted just for you), we ask for your understanding: once production starts, changes or cancellations cannot be made—we pour too much care into these pieces to alter their story mid-creation.
- Payment must be made via our accepted methods (e.g., credit cards, PayPal). We protect your payment details with encryption, so your trust stays safe.
4. Delivery: Crossing Borders for You
- We ship to most corners of the globe—delivery times vary by destination, but we’ll share a timeline at checkout, and send a tracking number so you can follow your piece’s journey.
- Customs duties or taxes (set by your local laws) are not included in our prices. These are a small part of global shopping, and we recommend checking with your local customs office if you’d like to plan ahead.
5. Returns: When a Piece Doesn’t Fit Your Story
- If a lapisflumepiece doesn’t feel like “you” within 30 days of arrival, you may return it—just keep it unused, with original tags and packaging, so it can find another home that loves it.
- We cover return shipping for pieces with quality issues (we never want a flawed design to reach you). For changes of heart, you’ll cover the shipping cost—but we’ll make the process smooth, with a pre-paid label if you need it.
- Refunds will find their way back to your original payment method within 7–10 business days of us receiving the return—closing one chapter gently, in case you’d like to try another.
6. Your Privacy: A Treasure We Guard
- We collect only what we need to serve you: your name, address, and payment details (never stored, always encrypted). We never sell or share this with others—your story is yours to keep, and we’re just the keepers of its details.
7. Changing Our Promise (Rare, but With Care)
- Sometimes we need to update these terms (e.g., to add new shipping options). We’ll post changes on this page, and if they matter to you, we’ll email you too. Your continued shopping means you accept the updated promise.
8. Legal Notes: Kindness First
- These terms are governed by the laws of Hong Kong. If we ever have a dispute, we’ll try to resolve it with conversation first—only turning to formal steps if we must.
- For U.S. customers: We agree to individual arbitration (no class actions) if issues can’t be solved with our team—this keeps things fair and fast for you.
9. Reach Us: We’re Here to Listen
If you have questions about these terms, or need help with anything else, email us at [email protected]