At lapisflume, every thread of our design carries the warmth of careful craftsmanship—and every parcel we send is a promise: to bridge distances gently, and bring the elegance of “slow luxury” right to your door. We don’t just ship products; we deliver moments of comfort, wrapped in care, across oceans and city streets alike.
Our Shipping Promise
Each package that leaves our hands is treated with the same attention as the pieces inside—folded neatly, protected softly, and labeled with pride. We know you’ve waited for something that feels special, so we work with trusted carriers to ensure your order travels safely, steadily, and arrives as beautifully as it was made.
Delivery Destinations & Timelines
We’re honored to share lapisflumecomfort with the world, delivering to most countries across North America, Europe, Asia Pacific, and select regions in the Middle East & Oceania. Here’s how we’ll bring your order home:
- North America & Europe: 5–8 business days (a gentle journey across seas, with updates at every turn)
- Asia Pacific (excl. remote areas): 4–7 business days (closer to our Hong Kong home, for quicker moments of joy)
- Middle East & Oceania: 7–10 business days (taking the time to navigate distant shores, without rushing quality)
- Note: Remote regions may require an extra 2–3 business days—we’ll always notify you if this applies to your order.
Tracking Your Precious Package
Once your order ships, you’ll receive an email with a unique tracking link—your window into its journey. Watch as it moves from our studio to your address, and rest easy knowing we’re here if you have questions along the way. Every update is a little reminder: your lapisflumepiece is almost home.
International Shipping Notes
Customs policies vary by region, and we kindly remind you that local duties, taxes, or fees may apply (these are determined by your country’s regulations, and are the responsibility of the recipient). We’ll include all necessary documentation to smooth the way through customs—so your order clears quickly, with no unexpected delays.
Please note: We cannot deliver to P.O. boxes or APO/FPO addresses. For the safest delivery, share a physical address where someone can receive and inspect your package.
Post-Delivery Care
When your package arrives, take a moment to unwrap it slowly—we hope the experience feels like opening a small gift. If your order arrives damaged (a rare occurrence, but one we plan for), please contact us within 5 business days at [email protected], and keep all packaging. We’ll resolve it promptly, because your satisfaction is as important as the pieces we create.
Need Help?
If you have questions about your order’s journey, or need to adjust shipping details, our team at BONITON LIMITED is here for you. Reach out anytime at [email protected]—we’ll respond with the same care that goes into every lapisflume design.
Thank you for letting us be part of your space, your style, and your moments of comfort.